We're excited to introduce Entity Search, a new capability in Clarity designed to help you find related incident tickets faster and investigate with greater confidence.

Find Connected Incidents in Seconds

Entity Search allows you to search incident tickets using common security entities such as:

• Usernames

• Email Addresses

• IP Addresses

• Devices and hostnames

• Domains and other supported entities

Rather than relying on ticket IDs or titles, you can now start with the entity you're investigating and quickly discover related incidents.

Why It Matters

Investigations often begin with a simple question:

"Have we seen this before?" or "I don’t remember the incident ID or the title of the incident. I remember that it was Anna Jones in sales who triggered the alert, so how can I search for memorable data to find what I need?"

Previously, answering that question often required exporting incident data and searching offline. Entity Search brings that workflow directly into Clarity, helping you:

• Find relevant incidents faster

• Reduce manual searching and spreadsheet-based workarounds

• Minimize the risk of missing important context

• Keep investigations within Clarity

• Improve investigation efficiency and self-service

How It Works

A new Entity Search option is now available under Incidents in the Clarity navigation menu.

With Entity Search, you can:

• Enter an entity into the search bar

• Use partial matching to broaden your search where supported

• View matching incident tickets directly within the results page

• Open tickets individually to review details and investigate further

• Browse large result sets with infinite scrolling

The search currently returns results from incident data stored within the Entity Search dataset.

What's Included in This Release

This initial release establishes the foundation for enhanced entity-based search capabilities in Clarity and focuses on helping you quickly discover and access related incident tickets. As part of this release, we've also made a small improvement to the Clarity navigation experience. The Settings menu has moved from the top-right corner of the page to the lower-left navigation panel.

This update creates more space for search and investigation activities while bringing Settings alongside the navigation tools you use most often, making it easier to access key actions from a single location.

Before:

After:

We look forward to expanding Entity Search with additional capabilities in future releases.

Entity Search is available in Clarity starting 15th July under Cyber Incidents → Entity Search.

How do I use it?

For step-by-step instructions, visit the Customer Knowledgebase, where you’ll find everything you need to start using Entity Search.
Using Entity Search