We’re excited to announce a major enhancement to Clarity that empowers customers to classify incidents at the point of resolution—bringing greater transparency, continuity, and insight into incident management and reporting.

What’s New?

• Define Resolution and Root Cause with Classification Options - Empower your teams to close incidents with precision and consistency by selecting from a structured list of resolution and root cause classifications.

• Seamless Sync to Sentinel – See your resolution classifications easily in Sentinel with automatic syncing to incident classification comments.

• Assigned to You - See your name populated as the Assignee when you resolve an incident

Applies To:

• Cyber Incidents

• Data Security Incidents

• Customer Security Tickets (via the Self-Service Hub)

• Other Incidents

This feature will be live and available to all customers using the incident resolution workflow in Clarity on 18th August.

How Do I Use This New Feature?

Step-by-step instructions are posted in the Customer Knowledgebase to help guide you through the process. Classifying Incidents on Resolution