Introducing Our New Landing Dashboard
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We're thrilled to roll out our latest update from the 1st May. A spruced-up landing dashboard designed to show you the current status, alongside reporting and trend information related to the services Quorum Cyber provide you with. We want to ensure you have the most intuitive and helpful tools at your fingertips, and this update is a big step in that direction. Here's what's new and how it's going to make your experience better |
Crystal-Clear Status
Ever felt lost tracking what's happening with the incidents you need to action? We've got you covered. Our new dashboard layout provides crystal-clear visibility into incidents in three essential categories:
Currently in Customer Action: Instantly see which incidents require your attention.
In Progress by Quorum Cyber: Track what we're handling for you, without lifting a finger.
Recently Resolved: Easily see which incidents have recently been remediated and closed.
Enhanced Visualisations
Dive deeper into your incident management process with our enhanced visualisations feature. Now, you can effortlessly track incidents over time through intuitive graphs and charts. Visualising your incident landscape over weeks, months, or even years has never been easier or more insightful. We've also updated the visalisations for Root Cause Overview and Resolution Overview
Updated Metrics Table
We believe in empowering you with data. Our updated metrics table now includes:
Mean Time to Respond: Understand how quickly incidents are being addressed across the time range you've selected
Mean Time to Handle: Get insights into the average resolution time.
Number of Times Delegated Authority Was Taken: Keep track of how often you've had to step in.
And more: We've packed in additional metrics to give you a comprehensive view of the service we're delivering to you.
Compare Date Ranges for Trend Reporting
Our brand new feature allows you to compare date ranges for a dynamic insight into your incident management trends. Wondering if your mean response time has improved from last quarter? Or if we're taking action delegated authority more frequently? With our comparison feature, you'll have all the trends at your fingertips, enabling informed decision-making and strategic planning.
Feedback
We're excited about these updates, but our work here is never done. Your feedback is important to us, so please don't hesitate to share your thoughts, suggestions.