Introducing Notifications from Clarity
We are very excited to introduce our next product release, designed to enhance your experience and improve our communication efficiency! We know that many of you have been asking for improvements to the automated notifications you receive, especially the ability to configure your own notification preferences and settings so that you can manage and adjust them independently, in real-time. We are now adding capability in Clarity which lets you manage how you are informed about any cyber incidents which requires your attention. This will ensure you are notified straight away so that you can review and provide commentary on the incident, meaning we are able to resolve it quicker. With a few easy clicks, you can add the contacts you want us to send notification emails to, while also defining which priority incidents to notify them about. That way, the next time our Security Operations Centre needs your input on an incident, you can make sure the right people are informed straight away and can take action.
Our new notifications capability will be rolled out gradually from the 6th May.
How does it work?
Under Organisation Settings, you'll find our new 'Notification settings' where you can create or edit contacts, who will receive email notifications for any incidents we need you to provide input on. The contacts you configure do not need to be users in Clarity, but the email which we send to them will link them to Clarity for further detail.
You can define which incident priority you want each contact to be informed of.
You can specify a pre-fix or post-fix to the subject line of the notification email to enable you to automatically generate a ticket in your internal ITSM tool from the notification email.
Our default recommendation is to include minimum detail on our notification emails, and pointing you to Clarity to see further detail.
Once set-up, the next time we need your input on an incident you'll get a clear and concise email with a link to the incident in Clarity, and we will send you regular reminders if we don't hear back from you with what we need to resolve the incident.
This marks the first of a series of planned features for notifications, and we hope you'll enjoy adding new notification contacts! As always, your feedback is invaluable to us, so please get in touch with us with any thoughts or ideas. Enjoy the new release!