When trying to attach a file of VIP users travelling to a ticket, it was not possible. However, there is an expectation that service requests are raised whenever customers need to notify the SOC of expected travel. This means that as well as raisi...
Notifications for Customers removing all automated comms contacts
Having a pop-up for the customer advising that they will not receive any emails if they remove all their contacts from Clarity would be helpful in creating friction and hopefully stopping customers from removing all their contacts.Also possibly ha...
Having a mobile app for Clarity would be incredible, especially if the app's primary function was to alert the user and enable them to view and respond to P1 Incidents. It would be an invaluable tool during Out of Hours, adding significant value t...
Notifications when Open Tickets are Assigned to Client Representatives.
It would be highly beneficial if, upon assignment of an Open Ticket to a Client Representative, they received an email notification. This would eliminate the need for manual notification on the client's end.
For example, as the IT Security Mana...
"Trying to work on Clarity tickets on a mobile phone browser is awful. Can you please improve the usability of Clarity on a small screen? You can't expand the call details and you can't minimise the side bar."
Could a feature enabling us to schedule how long an analyst is first priority, second priority, etc or Do not contact. This would enable us to automate our on-call schedule within the clarity contacts tab rather than requiring us to manually updat...
Hi, Just wondering if we can have a new filter type for tickets where "Delegated Authority" actions were taken. This would be really helpful for us to review and report them internally. Thanks,Ravi