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Option for a customer to select a timezone(s) within clairty

It would be extremely helpful if customers were able to select their region within clarity (available possibly both front end for customer to edit and viewable in admin.quorumcyber.com). This would assist with knowing where in the world customers ...
3 days ago in  0

Embed AI chatbot in Clarity, alongside incidents

Please embed an AI chatbot into Clarity, so that we may ask it questions about certain incidents. Have it available as a side-bar in an incident. Questions may include: was enough done, how should I action, tell me more about specifics (eg. malwar...
14 days ago in  0 Under Review

Print to PDF

Please can we print incidents to PDF in a nice format, with all details and comments. Currently I Chrome print, and its very messy. I need to print, so that I can upload to ChatGPT for analysis and assistance. I also print to PDF to distribute to ...
14 days ago in  0 Under Review

A log of all DA activity taken with ability to filer by user account and/or device

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...
3 months ago in  0 Under Review

User Resolution - add ability to offer cause/ resolution to ticket

When customers self- resolve tickets, cause/ resolution of the incident is not offered - can we have an extension to the "resolved" option, to give drop downs to pick the resolution/ otherwise?
5 months ago in  0 In Progress

Filter dashboard by priority

Darren Chapman (Quorum Advisory Services) and I were reviewing the Clarity dashboards last week, putting together a Board pack that will go to the Board one a quarter. We thought it would be useful if you could filter the following sections by tic...
5 months ago in  0 Under Review

Single Queue for Customer Action Tickets

Single queue and location for better visibility (instead of having to click into each individual queue/tab on the left navigation panel). Examples of different queues are Cyber Incidents, Self Service Hub, Threat Hunts, Health Alerts, and Other In...
26 days ago in  0 Under Review

E-Mail Replies Directly into Clarity

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself? This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond t...
11 months ago in  1

Favorites Menu

Can you create a favorite tab and the option to mark items as favorite for easy and quick access to most frequently accessed menu.
27 days ago in  0 Under Review

Streamlined and Contextual Email Notifications

Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...
5 months ago in  0 Under Review