E-Mail Replies Directly into Clarity

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself?

This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond to queries without interacting with a portal. I believe it typically relies on the customer not altering the subject line of the e-mail to allow everything to link up correctly.

If more information or examples are needed please give me a shout.

Thanks.