All ideas

If someone changes phone numbers, admins to the clarity portal should be able to reset the 2fa so that the user can log back in again and reset it up. Also it would be useful to see the last login time a user logs into the portal so I can review u...

The 1 box service request form is too basic at point of initial creation and when updating post creation. The ability to add titles, format text, add additional boxes / options, upload attachments, images would be welcomed.

we currently show dates for Date Created and Date Resolved under the MTTH and MTTR KPIs, it would be helpful if we presented the timestamps too (e.g. from 2024-12-18 to 2024-12-18 12:34 for both fields).

Hi, Just wondering if we can have a new filter type for tickets where "Delegated Authority" actions were taken. This would be really helpful for us to review and report them internally. Thanks,Ravi

Single queue and location for better visibility (instead of having to click into each individual queue/tab on the left navigation panel). Examples of different queues are Cyber Incidents, Self Service Hub, Threat Hunts, Health Alerts, and Other In...

Can you create a favorite tab and the option to mark items as favorite for easy and quick access to most frequently accessed menu.

It's one less password to remember!

Having a pop-up for the customer advising that they will not receive any emails if they remove all their contacts from Clarity would be helpful in creating friction and hopefully stopping customers from removing all their contacts.Also possibly ha...

We would like to be able to generate tickets when an email is submitted; idea of flow: email is sent to a QC mailbox ticket is generated in Clarity (service request, incident) email response noting ticket reference

Could a feature enabling us to schedule how long an analyst is first priority, second priority, etc or Do not contact. This would enable us to automate our on-call schedule within the clarity contacts tab rather than requiring us to manually updat...