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Notifications for Customers removing all automated comms contacts

Having a pop-up for the customer advising that they will not receive any emails if they remove all their contacts from Clarity would be helpful in creating friction and hopefully stopping customers from removing all their contacts.Also possibly ha...
12 months ago in  0

email generated incident/ service request tickets

We would like to be able to generate tickets when an email is submitted; idea of flow: email is sent to a QC mailbox ticket is generated in Clarity (service request, incident) email response noting ticket reference
8 months ago in  0 Future consideration

Clarity contacts tab priority scheduling

Could a feature enabling us to schedule how long an analyst is first priority, second priority, etc or Do not contact. This would enable us to automate our on-call schedule within the clarity contacts tab rather than requiring us to manually updat...
about 1 year ago in  0 Under Review