All ideas

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.

Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...

This would be useful as it prevents the need to have a separate system for when a ticket is passed over to internal SOC, and keeps all comms both internally and with QC in one place.

It would be useful from visibility and reporting perspective to see when an incident/alert has been passed to IR (i.e. Major Incident)

Implementing an automatic email notification system in Clarity for Client Representatives whenever an Open Ticket is assigned to them would significantly enhance efficiency. This feature would eliminate the need for internal manual notifications, ...

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...

I want the ability to restrict users viewing certain content/sub sections in the clarity portal for example, restrict some members with access to only view cyber incidents and some members to only view data security incidents tickets and some both...

If someone changes phone numbers, admins to the clarity portal should be able to reset the 2fa so that the user can log back in again and reset it up. Also it would be useful to see the last login time a user logs into the portal so I can review u...

The 1 box service request form is too basic at point of initial creation and when updating post creation. The ability to add titles, format text, add additional boxes / options, upload attachments, images would be welcomed.

we currently show dates for Date Created and Date Resolved under the MTTH and MTTR KPIs, it would be helpful if we presented the timestamps too (e.g. from 2024-12-18 to 2024-12-18 12:34 for both fields).