All ideas

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself? This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond t...

The old version used to have dark mode. It would be nice to have that option for those with sensitive eyes.

Implementing an automatic email notification system in Clarity for Client Representatives whenever an Open Ticket is assigned to them would significantly enhance efficiency. This feature would eliminate the need for internal manual notifications, ...

If someone changes phone numbers, admins to the clarity portal should be able to reset the 2fa so that the user can log back in again and reset it up. Also it would be useful to see the last login time a user logs into the portal so I can review u...

we currently show dates for Date Created and Date Resolved under the MTTH and MTTR KPIs, it would be helpful if we presented the timestamps too (e.g. from 2024-12-18 to 2024-12-18 12:34 for both fields).

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...

The 1 box service request form is too basic at point of initial creation and when updating post creation. The ability to add titles, format text, add additional boxes / options, upload attachments, images would be welcomed.

Hi, Just wondering if we can have a new filter type for tickets where "Delegated Authority" actions were taken. This would be really helpful for us to review and report them internally. Thanks,Ravi

It would be greatly help if we can have a button to collapse/hide the side menu on clarity. this would give users more screen space to work with, especially on 14in laptops

We would like to be able to generate tickets when an email is submitted; idea of flow: email is sent to a QC mailbox ticket is generated in Clarity (service request, incident) email response noting ticket reference