All ideas

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...

It would be extremely helpful if customers were able to select their region within clarity (available possibly both front end for customer to edit and viewable in admin.quorumcyber.com). This would assist with knowing where in the world customers ...

Currently, there is no ability to filter key metrics such as MTTR and MTTH by ticket priority within Clarity. This limits the ability to accurately analyze performance across different priority levels (e.g. P1 vs P2 vs P3). Enabling priority-based...

Enable direct import of phishing data from Cofense into Clarity, allowing users to leverage Cofense-specific fields for filtering, reporting, and analysis. This would improve visibility and streamline reporting for phishing-related activity within...

Provide a dedicated CTEM (Continuous Threat Exposure Management) dashboard within Clarity to allow customers to view and track exposure, vulnerabilities, and overall risk posture directly in the platform. This aligns with capabilities demonstrated...

Enable monthly reporting KPIs to be available directly within Clarity, reducing reliance on external tools such as PowerBI and allowing users to view and interact with reporting data within the platform.

SLA misses should exclude cases where ticket priority was changed (e.g., by Microsoft), as this impacts SLA calculation accuracy and results in misleading breach reporting.

The current deferral ratio percentage in Clarity does not align with monthly PowerBI reporting. There appears to be a discrepancy in how the metric is calculated or presented. Additionally, there should be an option to display the actual number of...

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself? This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond t...

When a ticket has been identified as malicious, have the information relating to any threat actor activity clearly called out and visible on the Details or Overview section. Due to the amount of information added to a ticket as part of an investig...