Improving Notifications for Open Ticket Assignments to Client Representatives

Implementing an automatic email notification system in Clarity for Client Representatives whenever an Open Ticket is assigned to them would significantly enhance efficiency. This feature would eliminate the need for internal manual notifications, streamlining communication and reducing delays.

As the IT Security Manager at one of your client companies, I collaborate closely with colleagues in IT Infrastructure and Security. A key part of my role involves managing the distribution of Open Tickets in Clarity to our client-side team members. Once QC completes its initial investigations, our team often needs to perform further inquiries or provide additional evidence, advice, feedback, or guidance related to the open ticket. In such situations, automated email notifications indicating that a Clarity Ticket has been assigned to a specific individual or that a response is needed from our team members would be highly beneficial.