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Status Under review
Created by Guest
Created on Mar 12, 2026

Create Ticket through Email

It would be helpful to our IT Security team to be able to submit and email support that would automatically create an incident ticket for SOC to review.

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2 MERGED

email generated incident/ service request tickets

Merged
We would like to be able to generate tickets when an email is submitted; idea of flow: email is sent to a QC mailbox ticket is generated in Clarity (service request, incident) email response noting ticket reference
almost 2 years ago in  0 Under review