We’re excited to introduce the next round of enhancements to Service Requests—designed to give you greater visibility and control over your requests.

What’s New?

• Take Action with Ease: A new Action Button will be available on Service Requests, allowing you to escalate, cancel, or complete your requests.

• Improved Ownership & Traceability: When you open a request, your name will now be automatically populated in the ‘Owner’ field. This replaces the previous manual ‘Assignee’ field and ensures clear ownership from the start.

• Ticket Timeline: These updates will all reflect in the ticket timeline, giving you a transparent view of progress, status changes, and key actions throughout the lifecycle of your request.

Starting 14th October, you will see these new capabilities available for Service Requests.

How Do I Use The Expanded Capability?​

Step-by-step instructions are posted in the Customer Knowledgebase to help guide you through the process. Taking Action on Service Requests