All ideas

An incident maybe raised as a P1, over the life of the ticket it might be realised that that was incorrectly raised as a P1. We need the ability for the Severity to be changed to be actually reflective of what it is.

So the idea is to sync assignee of the incident on Clarity to Microsoft Sentinel's respected incident bidirectionally. If someone starts working on an incident on Clarity and assigns the same to themselves, respected incident on Sentinel side will...

Currently, the incident view will display "Incident created in Sentinel" when a new incident is created and then "Incident resolved" or "Incident closed" when the incident is resolved. This has led to some confusion as it's not exactly clear where...

Hi QC We've noticed there is an 'Export' functionality in the Clarity portal that allows data to be exported into Excel. We think it would be useful for us to schedule in our own reporting suites to the Clarity portal using an API call. Kind regar...

When a customer is taking action on health alerts the current resolution & root cause options are more aligned to security incidents. For health alerts resolution example Issue Resolved, root causes Planned outage, unplanned outage device deco...

It would be useful if we could drill down on certain items under Key Metrics on the dashboard. Specifically, if we see a number under SLA Missed and Delegated Action Taken, I want to be able to click on this and see which tickets are being referen...

It would be extremely helpful if customers were able to select their region within clarity (available possibly both front end for customer to edit and viewable in admin.quorumcyber.com). This would assist with knowing where in the world customers ...

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...

On the dashboard under Root Cause Overview, there is a high number of tickets with the root cause as Undetermined. It would be very useful if these could be parsed out into something more meaningful. Thanks!

Darren Chapman (Quorum Advisory Services) and I were reviewing the Clarity dashboards last week, putting together a Board pack that will go to the Board one a quarter. We thought it would be useful if you could filter the following sections by tic...