All ideas

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself? This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond t...

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...

Having a mobile app for Clarity would be incredible, especially if the app's primary function was to alert the user and enable them to view and respond to P1 Incidents. It would be an invaluable tool during Out of Hours, adding significant value t...

When an incident only affects a single user it would be useful to see their username in a column, and have incidents searchable by that user. This would to show all incidents involving a specific user and to find incidents when the number is not k...

If a filter is set, for example, open incidents assigned to myself, then I click on an incident and click back the filter is reset and all incidents are shown. I then have to set the filters once again.

Implementing an automatic email notification system in Clarity for Client Representatives whenever an Open Ticket is assigned to them would significantly enhance efficiency. This feature would eliminate the need for internal manual notifications, ...

When reading through an incident, clicking on an image pops a new window, this becomes frustrating as many times the screenshots / images are illegible when reading in the normal flow of the incident. The new window then needs closing to return to...

The old version used to have dark mode. It would be nice to have that option for those with sensitive eyes.

The 1 box service request form is too basic at point of initial creation and when updating post creation. The ability to add titles, format text, add additional boxes / options, upload attachments, images would be welcomed.

We would like to be able to generate tickets when an email is submitted; idea of flow: email is sent to a QC mailbox ticket is generated in Clarity (service request, incident) email response noting ticket reference