All ideas

I want the ability to restrict users viewing certain content/sub sections in the clarity portal for example, restrict some members with access to only view cyber incidents and some members to only view data security incidents tickets and some both...

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...

When customers self- resolve tickets, cause/ resolution of the incident is not offered - can we have an extension to the "resolved" option, to give drop downs to pick the resolution/ otherwise?

Darren Chapman (Quorum Advisory Services) and I were reviewing the Clarity dashboards last week, putting together a Board pack that will go to the Board one a quarter. We thought it would be useful if you could filter the following sections by tic...

Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...

It would be useful from visibility and reporting perspective to see when an incident/alert has been passed to IR (i.e. Major Incident)

This would be useful as it prevents the need to have a separate system for when a ticket is passed over to internal SOC, and keeps all comms both internally and with QC in one place.

Having a mobile app for Clarity would be incredible, especially if the app's primary function was to alert the user and enable them to view and respond to P1 Incidents. It would be an invaluable tool during Out of Hours, adding significant value t...

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself? This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond t...

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.