All ideas

Ability to filter tickets escalated to customer to allow checks to be done on certain customer action tickets when ticket number not available.

There is a big push to raise QCATs and tuning alerts in the SOC. However some clients have expressed the desire to see the tuning requests, provide feedback, or tune themselves. As it stands, if a client does not send a ticket back to us with the ...

Hi Team, I would like to request an enhancement to the Clarity Self Service Hub. Currently, requests can only be managed individually, and the Actions menu only provides Assign and Unassign options. For cases where multiple requests are identified...

I need the ability to move the columns in clarity portal when viewing the ticket queue so I can see the full data. Currently i have to scroll side to side which makes a bad user experience.

One thing our customers would find really useful is having an Or option in the Filters. As an example, reviewing Cyber Incidents which are either in Customer Action OR have a P1 priority.

Can we add a ‘last modified date’ or ‘closed date’ to service requests so I can track when tickets are closed? Sometimes tickets are closed much later than when they were created, and I lose track of the most recently worked ones. Being able to fi...

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...

Having a mobile app for Clarity would be incredible, especially if the app's primary function was to alert the user and enable them to view and respond to P1 Incidents. It would be an invaluable tool during Out of Hours, adding significant value t...

Currently, key fields such as Created Date are not easily visible without horizontal scrolling. There is no ability to reorder columns or control which fields are displayed. Introducing customizable column ordering and visibility would significant...

Provide enhanced visibility and functionality for Threat Hunts within Clarity, including easier access, tracking, and interaction with threat hunting activities.