All ideas

Currently, there is no ability to filter key metrics such as MTTR and MTTH by ticket priority within Clarity. This limits the ability to accurately analyze performance across different priority levels (e.g. P1 vs P2 vs P3). Enabling priority-based...

Enable direct import of phishing data from Cofense into Clarity, allowing users to leverage Cofense-specific fields for filtering, reporting, and analysis. This would improve visibility and streamline reporting for phishing-related activity within...

Provide a dedicated CTEM (Continuous Threat Exposure Management) dashboard within Clarity to allow customers to view and track exposure, vulnerabilities, and overall risk posture directly in the platform. This aligns with capabilities demonstrated...

Currently, key fields such as Created Date are not easily visible without horizontal scrolling. There is no ability to reorder columns or control which fields are displayed. Introducing customizable column ordering and visibility would significant...

Enable monthly reporting KPIs to be available directly within Clarity, reducing reliance on external tools such as PowerBI and allowing users to view and interact with reporting data natively within the platform.

Provide enhanced visibility and functionality for Threat Hunts within Clarity, including easier access, tracking, and interaction with threat hunting activities.

Provide the ability to select which fields are included when exporting data from Clarity, allowing users to control columns and tailor exports to reporting needs.

Provide the ability to raise or link a Service Request directly from an existing ticket or action within Clarity to streamline workflows and reduce manual duplication.

SLA misses should exclude cases where ticket priority was changed (e.g., by Microsoft), as this impacts SLA calculation accuracy and results in misleading breach reporting.

The current deferral ratio percentage in Clarity does not align with monthly PowerBI reporting. There appears to be a discrepancy in how the metric is calculated or presented. Additionally, there should be an option to display the actual number of...