Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 6

Remember filter settings

If a filter is set, for example, open incidents assigned to myself, then I click on an incident and click back the filter is reset and all incidents are shown. I then have to set the filters once again.
6 months ago in  0 Shipped

Add Attachment option to Incident Updates

It would be useful to be able to add screenshots to case updates - like the QC engineers are abel to do
about 1 year ago in  1 Shipped

Allow customers to add screenshots and files

When trying to attach a file of VIP users travelling to a ticket, it was not possible. However, there is an expectation that service requests are raised whenever customers need to notify the SOC of expected travel. This means that as well as raisi...
10 months ago in  1 Shipped

Open images in the same browser window

When reading through an incident, clicking on an image pops a new window, this becomes frustrating as many times the screenshots / images are illegible when reading in the normal flow of the incident. The new window then needs closing to return to...
9 months ago in  1 Shipped

Amend links that connect with parent tickets

When tickets are closed by automation, it says This ticket has been marked as a child ticket of https://quorumcyberservicedesk.atlassian.net/browse/PB-xxxx#icft=PB-xxxx All updates and work can be found onhttps://quorumcyberservicedesk.atlassian.n...
6 months ago in  1 Shipped

Bug - Clarity -> Visibility -> Cost Monitoring

I am logged out when clicking this link and enter into a loop where I cannot get back in to Clarity without clearing by browser cache.
about 1 year ago in  0 Shipped