All ideas

When customers self- resolve tickets, cause/ resolution of the incident is not offered - can we have an extension to the "resolved" option, to give drop downs to pick the resolution/ otherwise?

If a filter is set, for example, open incidents assigned to myself, then I click on an incident and click back the filter is reset and all incidents are shown. I then have to set the filters once again.

It would be useful to be able to add screenshots to case updates - like the QC engineers are abel to do

When trying to attach a file of VIP users travelling to a ticket, it was not possible. However, there is an expectation that service requests are raised whenever customers need to notify the SOC of expected travel. This means that as well as raisi...

When reading through an incident, clicking on an image pops a new window, this becomes frustrating as many times the screenshots / images are illegible when reading in the normal flow of the incident. The new window then needs closing to return to...

When tickets are closed by automation, it says This ticket has been marked as a child ticket of https://quorumcyberservicedesk.atlassian.net/browse/PB-xxxx#icft=PB-xxxx All updates and work can be found onhttps://quorumcyberservicedesk.atlassian.n...

I am logged out when clicking this link and enter into a loop where I cannot get back in to Clarity without clearing by browser cache.