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Status Needs review
Created by Guest
Created on Jun 15, 2026

KPI Filtering by Priority within Clarity

Currently, there is no ability to filter key metrics such as MTTR and MTTH by ticket priority within Clarity. This limits the ability to accurately analyze performance across different priority levels (e.g. P1 vs P2 vs P3). Enabling priority-based filtering for KPIs would improve reporting accuracy and provide more meaningful insights into service performance.

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