Using the Service Catalogue

The ability to select specific items to request has been introduced to your Clarity portal. This guide is designed to help you confidently navigate and make the most of Clarity’s enhanced design and functionality.

When initiating a service request in Clarity, follow these steps to select an item and submit a request.

Step 1: Start a Service Request

• Select the ‘Raise a Service Request’ Action
  Navigate to the Service Catalogue using the ‘Raise a Service Request’ button from any of the following 3 areas in Clarity. This starts the resolution workflow.

  • From the Support button on your dashboard

• From the Support menu in your left navigation panel

• From the 'Raise a Service Request' in the top right corner of your Service Request list view

Step 2: Select a Catalogue Item

• Item Options
  Select the most appropriate item from the catalogue cards. If the available cards do not match the request you would like to make, select the General Request card.

Step 3: Form Submission

• Complete the Form
  Enter the required information needed for the item you have selected. When all information is entered, move to step 4.

Step 4: Finalise the Request

• Submit
  Click Submit to create your request using the information provided in step 3.

• Back
  Click Back if you do not wish to proceed to return to the Service Catalogue.

Step 5: Confirmation

• On Screen Confirmation
  When your request has been successfully submitted, you will receive a confirmation on your Clarity screen. From this confirmation, you are able to navigate to the request record using the provided link.

Step 6: Automated Ticket Updates

When you have finalised your request and clicked ‘submit’, you will see 2 key updates:

1. The ‘Owner’ field updates from ‘Unassigned’ to your name

2. The ‘Timeline’ reflects the successful processing of your request