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Health Alerts - More Aligned Resolution / Root Causes

When a customer is taking action on health alerts the current resolution & root cause options are more aligned to security incidents. For health alerts resolution example Issue Resolved, root causes Planned outage, unplanned outage device deco...
about 4 hours ago in  0 Needs review

Customers scheduling their own reporting suites to the clarity portal by using an API Call

Hi QC We've noticed there is an 'Export' functionality in the Clarity portal that allows data to be exported into Excel. We think it would be useful for us to schedule in our own reporting suites to the Clarity portal using an API call. Kind regar...
6 days ago in  0 Needs review

Auto-Assign Resolver as Case Owner

Automatically assign the case owner as the user who resolves the ticket, if no owner is already assigned. Rationale: Sometimes we forget to assign a ticket to ourselves before resolving it. It would be helpful if the system could automatically ass...
12 days ago in  1 Already exists

Multiple Saved Filters

Add the ability to save and easily switch between multiple sets of search filters. Example Use Cases: One saved filter for tickets assigned to me that are currently open Another saved filter for all Priority 1 tickets from the last 30 days T...
12 days ago in  0 Reviewed

Option for a customer to select a timezone(s) within clairty

It would be extremely helpful if customers were able to select their region within clarity (available possibly both front end for customer to edit and viewable in admin.quorumcyber.com). This would assist with knowing where in the world customers ...
3 months ago in  0 Reviewed

A log of all DA activity taken with ability to filer by user account and/or device

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...
6 months ago in  1 Reviewed

Option within Jira to create 1password vaults by using API

Would be helpful to create 1password vaults during onboarding via 1password API (using Postman) instead of having to request via IT and will help improve onboarding process. https://learning.postman.com/docs/sending-requests/postman-vault/1password/
22 days ago in  1 Needs review

Bulk 'select' and 'resolve' Cyber Incidents

The ability to select more than one ticket at a time, and bulk resolve - for example if there is an occasion where several tickets have fired that are false positives - a way to highlight them all and resolve rather than going in to individual tic...
about 2 months ago in  0 Reviewed

E-Mail Replies Directly into Clarity

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself? This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond t...
about 1 year ago in  1 Reviewed

Filter dashboard by priority

Darren Chapman (Quorum Advisory Services) and I were reviewing the Clarity dashboards last week, putting together a Board pack that will go to the Board one a quarter. We thought it would be useful if you could filter the following sections by tic...
7 months ago in  0 Top Priorities