All ideas

An incident maybe raised as a P1, over the life of the ticket it might be realised that that was incorrectly raised as a P1. We need the ability for the Severity to be changed to be actually reflective of what it is.

So the idea is to sync assignee of the incident on Clarity to Microsoft Sentinel's respected incident bidirectionally. If someone starts working on an incident on Clarity and assigns the same to themselves, respected incident on Sentinel side will...

Currently, the incident view will display "Incident created in Sentinel" when a new incident is created and then "Incident resolved" or "Incident closed" when the incident is resolved. This has led to some confusion as it's not exactly clear where...

It would be extremely helpful if customers were able to select their region within clarity (available possibly both front end for customer to edit and viewable in admin.quorumcyber.com). This would assist with knowing where in the world customers ...

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...

On the dashboard under Root Cause Overview, there is a high number of tickets with the root cause as Undetermined. It would be very useful if these could be parsed out into something more meaningful. Thanks!

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself? This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond t...

When an incident only affects a single user it would be useful to see their username in a column, and have incidents searchable by that user. This would to show all incidents involving a specific user and to find incidents when the number is not k...

Please can we print incidents to PDF in a nice format, with all details and comments. Currently I Chrome print, and its very messy. I need to print, so that I can upload to ChatGPT for analysis and assistance. I also print to PDF to distribute to ...

The ability to select more than one ticket at a time, and bulk resolve - for example if there is an occasion where several tickets have fired that are false positives - a way to highlight them all and resolve rather than going in to individual tic...