All ideas

So the idea is to sync assignee of the incident on Clarity to Microsoft Sentinel's respected incident bidirectionally. If someone starts working on an incident on Clarity and assigns the same to themselves, respected incident on Sentinel side will...

It would be useful if we could drill down on certain items under Key Metrics on the dashboard. Specifically, if we see a number under SLA Missed and Delegated Action Taken, I want to be able to click on this and see which tickets are being referen...

Currently, the incident view will display "Incident created in Sentinel" when a new incident is created and then "Incident resolved" or "Incident closed" when the incident is resolved. This has led to some confusion as it's not exactly clear where...

When an incident only affects a single user it would be useful to see their username in a column, and have incidents searchable by that user. This would to show all incidents involving a specific user and to find incidents when the number is not k...

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.

Implementing an automatic email notification system in Clarity for Client Representatives whenever an Open Ticket is assigned to them would significantly enhance efficiency. This feature would eliminate the need for internal manual notifications, ...

The Clarity Automation offers a wall of KQL in the ticket comments which is messy. I feel this should be separated to another tab (perhaps "evidence" as an option?) so the comments can be maintained as a cleaner location for comments.

We have Entra Verified ID already within the organisation and this can be extended to our customer base to allow them to verify QC staff are who they say they are when interacting (I understand customers are asking for this already). We have the i...

Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...