All ideas

Can we add a ‘last modified date’ or ‘closed date’ to service requests so I can track when tickets are closed? Sometimes tickets are closed much later than when they were created, and I lose track of the most recently worked ones. Being able to fi...

Currently, key fields such as Created Date are not easily visible without horizontal scrolling. There is no ability to reorder columns or control which fields are displayed. Introducing customizable column ordering and visibility would significant...

One thing our customers would find really useful is having an Or option in the Filters. As an example, reviewing Cyber Incidents which are either in Customer Action OR have a P1 priority.

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...

It would be extremely helpful if customers were able to select their region within clarity (available possibly both front end for customer to edit and viewable in admin.quorumcyber.com). This would assist with knowing where in the world customers ...

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself? This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond t...

Hi QC We've noticed there is an 'Export' functionality in the Clarity portal that allows data to be exported into Excel. We think it would be useful for us to schedule in our own reporting suites to the Clarity portal using an API call. Kind regar...

When a ticket has been identified as malicious, have the information relating to any threat actor activity clearly called out and visible on the Details or Overview section. Due to the amount of information added to a ticket as part of an investig...

There should be the ability to add notifications to specific email addresses for individual tickets. Currently, not all tickets in the portal are handled by the same person, so having this functionality would allow notifications to be tailored acc...

We would like more granular control over Clarity email notifications. Specifically, we want to be able to disable email notifications for CST / alerts that are reassigned directly to us, and only receive email notifications for incidents that have...