All ideas

When trying to attach a file of VIP users travelling to a ticket, it was not possible. However, there is an expectation that service requests are raised whenever customers need to notify the SOC of expected travel. This means that as well as raisi...

It would be useful to be able to add screenshots to case updates - like the QC engineers are abel to do

Having a pop-up for the customer advising that they will not receive any emails if they remove all their contacts from Clarity would be helpful in creating friction and hopefully stopping customers from removing all their contacts.Also possibly ha...

Could a feature enabling us to schedule how long an analyst is first priority, second priority, etc or Do not contact. This would enable us to automate our on-call schedule within the clarity contacts tab rather than requiring us to manually updat...

Hi, Just wondering if we can have a new filter type for tickets where "Delegated Authority" actions were taken. This would be really helpful for us to review and report them internally. Thanks,Ravi

It would be greatly help if we can have a button to collapse/hide the side menu on clarity. this would give users more screen space to work with, especially on 14in laptops