All ideas

An incident maybe raised as a P1, over the life of the ticket it might be realised that that was incorrectly raised as a P1. We need the ability for the Severity to be changed to be actually reflective of what it is.

So the idea is to sync assignee of the incident on Clarity to Microsoft Sentinel's respected incident bidirectionally. If someone starts working on an incident on Clarity and assigns the same to themselves, respected incident on Sentinel side will...

On the dashboard under Root Cause Overview, there is a high number of tickets with the root cause as Undetermined. It would be very useful if these could be parsed out into something more meaningful. Thanks!

It would be useful if we could drill down on certain items under Key Metrics on the dashboard. Specifically, if we see a number under SLA Missed and Delegated Action Taken, I want to be able to click on this and see which tickets are being referen...

Currently, the incident view will display "Incident created in Sentinel" when a new incident is created and then "Incident resolved" or "Incident closed" when the incident is resolved. This has led to some confusion as it's not exactly clear where...

When a customer is taking action on health alerts the current resolution & root cause options are more aligned to security incidents. For health alerts resolution example Issue Resolved, root causes Planned outage, unplanned outage device deco...

Hi QC We've noticed there is an 'Export' functionality in the Clarity portal that allows data to be exported into Excel. We think it would be useful for us to schedule in our own reporting suites to the Clarity portal using an API call. Kind regar...

Automatically assign the case owner as the user who resolves the ticket, if no owner is already assigned. Rationale: Sometimes we forget to assign a ticket to ourselves before resolving it. It would be helpful if the system could automatically ass...

Add the ability to save and easily switch between multiple sets of search filters. Example Use Cases: One saved filter for tickets assigned to me that are currently open Another saved filter for all Priority 1 tickets from the last 30 days T...

Would be helpful to create 1password vaults during onboarding via 1password API (using Postman) instead of having to request via IT and will help improve onboarding process. https://learning.postman.com/docs/sending-requests/postman-vault/1password/