All ideas

I want the ability to restrict users viewing certain content/sub sections in the clarity portal for example, restrict some members with access to only view cyber incidents and some members to only view data security incidents tickets and some both...

Automatically assign the case owner as the user who resolves the ticket, if no owner is already assigned. Rationale: Sometimes we forget to assign a ticket to ourselves before resolving it. It would be helpful if the system could automatically ass...

Add the ability to save and easily switch between multiple sets of search filters. Example Use Cases: One saved filter for tickets assigned to me that are currently open Another saved filter for all Priority 1 tickets from the last 30 days T...

Would be helpful to create 1password vaults during onboarding via 1password API (using Postman) instead of having to request via IT and will help improve onboarding process. https://learning.postman.com/docs/sending-requests/postman-vault/1password/

Having a pop-up for the customer advising that they will not receive any emails if they remove all their contacts from Clarity would be helpful in creating friction and hopefully stopping customers from removing all their contacts.Also possibly ha...

Could a feature enabling us to schedule how long an analyst is first priority, second priority, etc or Do not contact. This would enable us to automate our on-call schedule within the clarity contacts tab rather than requiring us to manually updat...

Can you create a favorite tab and the option to mark items as favorite for easy and quick access to most frequently accessed menu.

We would like to be able to generate tickets when an email is submitted; idea of flow: email is sent to a QC mailbox ticket is generated in Clarity (service request, incident) email response noting ticket reference

It's one less password to remember!