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    Streamlined and Contextual Email Notifications

    Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...
    over 1 year ago in  0 Reviewed

    Ability to add Private notes to a Clarity ticket for the Internal Security Team

    This would be useful as it prevents the need to have a separate system for when a ticket is passed over to internal SOC, and keeps all comms both internally and with QC in one place.
    over 1 year ago in  0 Reviewed

    Add a “Security Analyst” field to the Cyber Incidents page to clearly identify the Quorum Cyber analyst assigned to each case for better reporting and visibility.

    On the Cyber Incidents page (which currently lists ID, Priority, Status, Title, Assignee, Type, Resolution, Cause, Created), please add a “Security Analyst” field. Reasoning: The current Assignee field is sometimes blank when incidents are resol...
    8 months ago in  1 Will not implement

    Create Ticket through Email

    It would be helpful to our IT Security team to be able to submit and email support that would automatically create an incident ticket for SOC to review.
    4 months ago in  0 Needs review

    Print to PDF

    Please can we print incidents to PDF in a nice format, with all details and comments. Currently I Chrome print, and its very messy. I need to print, so that I can upload to ChatGPT for analysis and assistance. I also print to PDF to distribute to ...
    about 1 year ago in  0 Reviewed

    Admins to be able to reset 2fa login

    If someone changes phone numbers, admins to the clarity portal should be able to reset the 2fa so that the user can log back in again and reset it up. Also it would be useful to see the last login time a user logs into the portal so I can review u...
    over 1 year ago in  0 Reviewed

    Service Request form improvements

    The 1 box service request form is too basic at point of initial creation and when updating post creation. The ability to add titles, format text, add additional boxes / options, upload attachments, images would be welcomed.
    almost 2 years ago in  1 Reviewed

    New Filter type for Delegated Authority action

    Hi, Just wondering if we can have a new filter type for tickets where "Delegated Authority" actions were taken. This would be really helpful for us to review and report them internally. Thanks,Ravi
    over 2 years ago in  1 Reviewed

    Easily identifiable flag/filter where an alert becomes Major Incident (i.e. passed to IR)

    It would be useful from visibility and reporting perspective to see when an incident/alert has been passed to IR (i.e. Major Incident)
    over 1 year ago in  0 Reviewed

    Bulk 'select' and 'resolve' Cyber Incidents

    The ability to select more than one ticket at a time, and bulk resolve - for example if there is an occasion where several tickets have fired that are false positives - a way to highlight them all and resolve rather than going in to individual tic...
    12 months ago in  0 Reviewed