All ideas

Implementing an automatic email notification system in Clarity for Client Representatives whenever an Open Ticket is assigned to them would significantly enhance efficiency. This feature would eliminate the need for internal manual notifications, ...

Due to the length of some of the incident names and security posture recommendations, some customers have requested either column resizing or overflowing onto multiple lines to accommodate the length for readability purposes. Currently views only ...

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.

So the idea is to sync assignee of the incident on Clarity to Microsoft Sentinel's respected incident bidirectionally. If someone starts working on an incident on Clarity and assigns the same to themselves, respected incident on Sentinel side will...

It would be useful if we could drill down on certain items under Key Metrics on the dashboard. Specifically, if we see a number under SLA Missed and Delegated Action Taken, I want to be able to click on this and see which tickets are being referen...

Currently, the incident view will display "Incident created in Sentinel" when a new incident is created and then "Incident resolved" or "Incident closed" when the incident is resolved. This has led to some confusion as it's not exactly clear where...

Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...

This would be useful as it prevents the need to have a separate system for when a ticket is passed over to internal SOC, and keeps all comms both internally and with QC in one place.

It would be beneficial to introduce a formal change request process for onboarding additional or new detection sources (e.g. cloud sources, connectors, or technology stacks) into the core service. This would ensure all changes are appropriately re...

Please can we print incidents to PDF in a nice format, with all details and comments. Currently I Chrome print, and its very messy. I need to print, so that I can upload to ChatGPT for analysis and assistance. I also print to PDF to distribute to ...