All ideas

Add the ability to save and easily switch between multiple sets of search filters. Example Use Cases: One saved filter for tickets assigned to me that are currently open Another saved filter for all Priority 1 tickets from the last 30 days T...

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...

This would be useful as it prevents the need to have a separate system for when a ticket is passed over to internal SOC, and keeps all comms both internally and with QC in one place.

Implementing an automatic email notification system in Clarity for Client Representatives whenever an Open Ticket is assigned to them would significantly enhance efficiency. This feature would eliminate the need for internal manual notifications, ...

Please embed an AI chatbot into Clarity, so that we may ask it questions about certain incidents. Have it available as a side-bar in an incident. Questions may include: was enough done, how should I action, tell me more about specifics (eg. malwar...

Single queue and location for better visibility (instead of having to click into each individual queue/tab on the left navigation panel). Examples of different queues are Cyber Incidents, Self Service Hub, Threat Hunts, Health Alerts, and Other In...

The 1 box service request form is too basic at point of initial creation and when updating post creation. The ability to add titles, format text, add additional boxes / options, upload attachments, images would be welcomed.

I want the ability to restrict users viewing certain content/sub sections in the clarity portal for example, restrict some members with access to only view cyber incidents and some members to only view data security incidents tickets and some both...

If someone changes phone numbers, admins to the clarity portal should be able to reset the 2fa so that the user can log back in again and reset it up. Also it would be useful to see the last login time a user logs into the portal so I can review u...