All ideas

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...

The 1 box service request form is too basic at point of initial creation and when updating post creation. The ability to add titles, format text, add additional boxes / options, upload attachments, images would be welcomed.

It would be extremely helpful if customers were able to select their region within clarity (available possibly both front end for customer to edit and viewable in admin.quorumcyber.com). This would assist with knowing where in the world customers ...

Having a pop-up for the customer advising that they will not receive any emails if they remove all their contacts from Clarity would be helpful in creating friction and hopefully stopping customers from removing all their contacts.Also possibly ha...

Please embed an AI chatbot into Clarity, so that we may ask it questions about certain incidents. Have it available as a side-bar in an incident. Questions may include: was enough done, how should I action, tell me more about specifics (eg. malwar...

Please can we print incidents to PDF in a nice format, with all details and comments. Currently I Chrome print, and its very messy. I need to print, so that I can upload to ChatGPT for analysis and assistance. I also print to PDF to distribute to ...

I want the ability to restrict users viewing certain content/sub sections in the clarity portal for example, restrict some members with access to only view cyber incidents and some members to only view data security incidents tickets and some both...

If someone changes phone numbers, admins to the clarity portal should be able to reset the 2fa so that the user can log back in again and reset it up. Also it would be useful to see the last login time a user logs into the portal so I can review u...

we currently show dates for Date Created and Date Resolved under the MTTH and MTTR KPIs, it would be helpful if we presented the timestamps too (e.g. from 2024-12-18 to 2024-12-18 12:34 for both fields).

We would like to be able to generate tickets when an email is submitted; idea of flow: email is sent to a QC mailbox ticket is generated in Clarity (service request, incident) email response noting ticket reference