All ideas

Hi Team, I would like to request an enhancement to the Clarity Self Service Hub. Currently, requests can only be managed individually, and the Actions menu only provides Assign and Unassign options. For cases where multiple requests are identified...

Can we add a ‘last modified date’ or ‘closed date’ to service requests so I can track when tickets are closed? Sometimes tickets are closed much later than when they were created, and I lose track of the most recently worked ones. Being able to fi...

Currently, key fields such as Created Date are not easily visible without horizontal scrolling. There is no ability to reorder columns or control which fields are displayed. Introducing customizable column ordering and visibility would significant...

One thing our customers would find really useful is having an Or option in the Filters. As an example, reviewing Cyber Incidents which are either in Customer Action OR have a P1 priority.

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...

There should be the ability to add notifications to specific email addresses for individual tickets. Currently, not all tickets in the portal are handled by the same person, so having this functionality would allow notifications to be tailored acc...

It would be extremely helpful if customers were able to select their region within clarity (available possibly both front end for customer to edit and viewable in admin.quorumcyber.com). This would assist with knowing where in the world customers ...

Can I suggest that replies to e-mails generated by Clarity are automatically updated onto the portal itself? This is fairly common on service desk type platforms - such as FreshService or ServiceNow, allowing the customer to add notes or respond t...

When a ticket has been identified as malicious, have the information relating to any threat actor activity clearly called out and visible on the Details or Overview section. Due to the amount of information added to a ticket as part of an investig...

Currently, there is no ability to filter key metrics such as MTTR and MTTH by ticket priority within Clarity. This limits the ability to accurately analyze performance across different priority levels (e.g. P1 vs P2 vs P3). Enabling priority-based...