All ideas

If a filter is set, for example, open incidents assigned to myself, then I click on an incident and click back the filter is reset and all incidents are shown. I then have to set the filters once again.

When tickets are closed by automation, it says This ticket has been marked as a child ticket of https://quorumcyberservicedesk.atlassian.net/browse/PB-xxxx#icft=PB-xxxx All updates and work can be found onhttps://quorumcyberservicedesk.atlassian.n...

When reading through an incident, clicking on an image pops a new window, this becomes frustrating as many times the screenshots / images are illegible when reading in the normal flow of the incident. The new window then needs closing to return to...

When trying to attach a file of VIP users travelling to a ticket, it was not possible. However, there is an expectation that service requests are raised whenever customers need to notify the SOC of expected travel. This means that as well as raisi...

I am logged out when clicking this link and enter into a loop where I cannot get back in to Clarity without clearing by browser cache.

It would be useful to be able to add screenshots to case updates - like the QC engineers are abel to do