All ideas

We would like more granular control over Clarity email notifications. Specifically, we want to be able to disable email notifications for CST / alerts that are reassigned directly to us, and only receive email notifications for incidents that have...

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...

Introduce automated email notifications to keep customers informed about changes to the Clarity portal. When a new Clarity UI update, feature, or important change is scheduled, an email notification should be sent automatically to all relevant cus...

Implementing an automatic email notification system in Clarity for Client Representatives whenever an Open Ticket is assigned to them would significantly enhance efficiency. This feature would eliminate the need for internal manual notifications, ...

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.

We would like to see Quorum develop integration with the new GM EPC Connect application. While there are likely many useful features an integration could bring, one specific feature we would like to see implemented is the ability to send all the p...

There should be the ability to add notifications to specific email addresses for individual tickets. Currently, not all tickets in the portal are handled by the same person, so having this functionality would allow notifications to be tailored acc...

Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...

This would be useful as it prevents the need to have a separate system for when a ticket is passed over to internal SOC, and keeps all comms both internally and with QC in one place.

So the idea is to sync assignee of the incident on Clarity to Microsoft Sentinel's respected incident bidirectionally. If someone starts working on an incident on Clarity and assigns the same to themselves, respected incident on Sentinel side will...