Automated customer email notifications for Clarity portal updates

Introduce automated email notifications to keep customers informed about changes to the Clarity portal.

When a new Clarity UI update, feature, or important change is scheduled, an email notification should be sent automatically to all relevant customers. Notifications should explain:

• What is changing

• When the change will be released

• Whether the customer needs to take any action

• Where they can find more information

Customers should be subscribed to these notifications by default but must be able to opt out by clicking an Unsubscribe or Manage notification preferences link in the email.

This would provide customers with advance notice of upcoming changes, reduce unexpected UI changes, and create a consistent communication process for Clarity releases.

Suggested acceptance criteria

1. Notifications can be created for upcoming Clarity portal releases and UI changes.

2. Emails are sent automatically on a selected date before the release.

3. All relevant customer contacts receive the notification by default.

4. Every email includes an opt-out or notification-preferences link.

5. Customers who opt out no longer receive non-essential product update emails.