All ideas

Automatically assign the case owner as the user who resolves the ticket, if no owner is already assigned. Rationale: Sometimes we forget to assign a ticket to ourselves before resolving it. It would be helpful if the system could automatically ass...

Add the ability to save and easily switch between multiple sets of search filters. Example Use Cases: One saved filter for tickets assigned to me that are currently open Another saved filter for all Priority 1 tickets from the last 30 days T...

We would like to be able to generate tickets when an email is submitted; idea of flow: email is sent to a QC mailbox ticket is generated in Clarity (service request, incident) email response noting ticket reference

Would be helpful to create 1password vaults during onboarding via 1password API (using Postman) instead of having to request via IT and will help improve onboarding process. https://learning.postman.com/docs/sending-requests/postman-vault/1password/

Can you create a favorite tab and the option to mark items as favorite for easy and quick access to most frequently accessed menu.

It's one less password to remember!