All ideas

Enable direct import of phishing data from Cofense into Clarity, allowing users to leverage Cofense-specific fields for filtering, reporting, and analysis. This would improve visibility and streamline reporting for phishing-related activity within...

Provide a dedicated CTEM (Continuous Threat Exposure Management) dashboard within Clarity to allow customers to view and track exposure, vulnerabilities, and overall risk posture directly in the platform. This aligns with capabilities demonstrated...

Enable monthly reporting KPIs to be available directly within Clarity, reducing reliance on external tools such as PowerBI and allowing users to view and interact with reporting data within the platform.

SLA misses should exclude cases where ticket priority was changed (e.g., by Microsoft), as this impacts SLA calculation accuracy and results in misleading breach reporting.

The current deferral ratio percentage in Clarity does not align with monthly PowerBI reporting. There appears to be a discrepancy in how the metric is calculated or presented. Additionally, there should be an option to display the actual number of...

It would be useful if we could drill down on certain items under Key Metrics on the dashboard. Specifically, if we see a number under SLA Missed and Delegated Action Taken, I want to be able to click on this and see which tickets are being referen...

Currently, the incident view will display "Incident created in Sentinel" when a new incident is created and then "Incident resolved" or "Incident closed" when the incident is resolved. This has led to some confusion as it's not exactly clear where...

If someone changes phone numbers, admins to the clarity portal should be able to reset the 2fa so that the user can log back in again and reset it up. Also it would be useful to see the last login time a user logs into the portal so I can review u...

On the Cyber Incidents page (which currently lists ID, Priority, Status, Title, Assignee, Type, Resolution, Cause, Created), please add a “Security Analyst” field. Reasoning: The current Assignee field is sometimes blank when incidents are resol...

Please can we print incidents to PDF in a nice format, with all details and comments. Currently I Chrome print, and its very messy. I need to print, so that I can upload to ChatGPT for analysis and assistance. I also print to PDF to distribute to ...