All ideas

We would like more granular control over Clarity email notifications. Specifically, we want to be able to disable email notifications for CST / alerts that are reassigned directly to us, and only receive email notifications for incidents that have...

There should be the ability to add notifications to specific email addresses for individual tickets. Currently, not all tickets in the portal are handled by the same person, so having this functionality would allow notifications to be tailored acc...

The old version used to have dark mode. It would be nice to have that option for those with sensitive eyes.

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.

Enable direct import of phishing data from Cofense into Clarity, allowing users to leverage Cofense-specific fields for filtering, reporting, and analysis. This would improve visibility and streamline reporting for phishing-related activity within...

Provide a dedicated CTEM (Continuous Threat Exposure Management) dashboard within Clarity to allow customers to view and track exposure, vulnerabilities, and overall risk posture directly in the platform. This aligns with capabilities demonstrated...

Enable monthly reporting KPIs to be available directly within Clarity, reducing reliance on external tools such as PowerBI and allowing users to view and interact with reporting data within the platform.

SLA misses should exclude cases where ticket priority was changed (e.g., by Microsoft), as this impacts SLA calculation accuracy and results in misleading breach reporting.

The current deferral ratio percentage in Clarity does not align with monthly PowerBI reporting. There appears to be a discrepancy in how the metric is calculated or presented. Additionally, there should be an option to display the actual number of...