All ideas

We would like more granular control over Clarity email notifications. Specifically, we want to be able to disable email notifications for CST / alerts that are reassigned directly to us, and only receive email notifications for incidents that have...

When an incident only affects a single user it would be useful to see their username in a column, and have incidents searchable by that user. This would to show all incidents involving a specific user and to find incidents when the number is not k...

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...

Due to the length of some of the incident names and security posture recommendations, some customers have requested either column resizing or overflowing onto multiple lines to accommodate the length for readability purposes. Currently views only ...

It would be beneficial to introduce a formal change request process for onboarding additional or new detection sources (e.g. cloud sources, connectors, or technology stacks) into the core service. This would ensure all changes are appropriately re...

Implementing an automatic email notification system in Clarity for Client Representatives whenever an Open Ticket is assigned to them would significantly enhance efficiency. This feature would eliminate the need for internal manual notifications, ...

So the idea is to sync assignee of the incident on Clarity to Microsoft Sentinel's respected incident bidirectionally. If someone starts working on an incident on Clarity and assigns the same to themselves, respected incident on Sentinel side will...

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.

It would be useful if we could drill down on certain items under Key Metrics on the dashboard. Specifically, if we see a number under SLA Missed and Delegated Action Taken, I want to be able to click on this and see which tickets are being referen...

Currently, the incident view will display "Incident created in Sentinel" when a new incident is created and then "Incident resolved" or "Incident closed" when the incident is resolved. This has led to some confusion as it's not exactly clear where...