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New Filter type for Delegated Authority action

Hi, Just wondering if we can have a new filter type for tickets where "Delegated Authority" actions were taken. This would be really helpful for us to review and report them internally. Thanks,Ravi
over 1 year ago in  1 Reviewed

Favorites Menu

Can you create a favorite tab and the option to mark items as favorite for easy and quick access to most frequently accessed menu.
5 months ago in  0 Reviewed

Notifications for Customers removing all automated comms contacts

Having a pop-up for the customer advising that they will not receive any emails if they remove all their contacts from Clarity would be helpful in creating friction and hopefully stopping customers from removing all their contacts.Also possibly ha...
over 1 year ago in  0 Reviewed

Clarity contacts tab priority scheduling

Could a feature enabling us to schedule how long an analyst is first priority, second priority, etc or Do not contact. This would enable us to automate our on-call schedule within the clarity contacts tab rather than requiring us to manually updat...
over 1 year ago in  0 Reviewed