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A field for username if the incident only affects a single user

When an incident only affects a single user it would be useful to see their username in a column, and have incidents searchable by that user. This would to show all incidents involving a specific user and to find incidents when the number is not k...
4 months ago in  0 Under Review

Ability to edit submitted comments on a Cyber Incident page

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.
2 months ago in  0 Under Review

Streamlined and Contextual Email Notifications

Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...
21 days ago in  0 Under Review

Ability to add Private notes to a Clarity ticket for the Internal Security Team

This would be useful as it prevents the need to have a separate system for when a ticket is passed over to internal SOC, and keeps all comms both internally and with QC in one place.
22 days ago in  0 Under Review

Enhance Clarity Search Functionality

The current search functionality is limited to specific fields (ID, Summary, Cause, and Resolution at the moment, I think) so I can't easily find tickets based on information contained in other fields, such as Description, Entities, Notes, Assessm...
4 months ago in  0 Under Review

Admins to be able to reset 2fa login

If someone changes phone numbers, admins to the clarity portal should be able to reset the 2fa so that the user can log back in again and reset it up. Also it would be useful to see the last login time a user logs into the portal so I can review u...
24 days ago in  0 Under Review

Timestamp for Ticket Detail Additional Data

we currently show dates for Date Created and Date Resolved under the MTTH and MTTR KPIs, it would be helpful if we presented the timestamps too (e.g. from 2024-12-18 to 2024-12-18 12:34 for both fields).
about 2 months ago in  0 Under Review