All ideas

Provide the ability to raise or link a Service Request directly from an existing ticket or action within Clarity to streamline workflows and reduce manual duplication.

Enable monthly reporting KPIs to be available directly within Clarity, reducing reliance on external tools such as PowerBI and allowing users to view and interact with reporting data within the platform.

Automatically assign the case owner as the user who resolves the ticket, if no owner is already assigned. Rationale: Sometimes we forget to assign a ticket to ourselves before resolving it. It would be helpful if the system could automatically ass...

It's one less password to remember!