All ideas

The Clarity Automation offers a wall of KQL in the ticket comments which is messy. I feel this should be separated to another tab (perhaps "evidence" as an option?) so the comments can be maintained as a cleaner location for comments.

We have Entra Verified ID already within the organisation and this can be extended to our customer base to allow them to verify QC staff are who they say they are when interacting (I understand customers are asking for this already). We have the i...

An incident maybe raised as a P1, over the life of the ticket it might be realised that that was incorrectly raised as a P1. We need the ability for the Severity to be changed to be actually reflective of what it is.

On the dashboard under Root Cause Overview, there is a high number of tickets with the root cause as Undetermined. It would be very useful if these could be parsed out into something more meaningful. Thanks!

Automatically assign the case owner as the user who resolves the ticket, if no owner is already assigned. Rationale: Sometimes we forget to assign a ticket to ourselves before resolving it. It would be helpful if the system could automatically ass...

Add the ability to save and easily switch between multiple sets of search filters. Example Use Cases: One saved filter for tickets assigned to me that are currently open Another saved filter for all Priority 1 tickets from the last 30 days T...

Would be helpful to create 1password vaults during onboarding via 1password API (using Postman) instead of having to request via IT and will help improve onboarding process. https://learning.postman.com/docs/sending-requests/postman-vault/1password/

Can you create a favorite tab and the option to mark items as favorite for easy and quick access to most frequently accessed menu.

It's one less password to remember!