All ideas

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...

Please embed an AI chatbot into Clarity, so that we may ask it questions about certain incidents. Have it available as a side-bar in an incident. Questions may include: was enough done, how should I action, tell me more about specifics (eg. malwar...

Please can we print incidents to PDF in a nice format, with all details and comments. Currently I Chrome print, and its very messy. I need to print, so that I can upload to ChatGPT for analysis and assistance. I also print to PDF to distribute to ...

Darren Chapman (Quorum Advisory Services) and I were reviewing the Clarity dashboards last week, putting together a Board pack that will go to the Board one a quarter. We thought it would be useful if you could filter the following sections by tic...

When an incident only affects a single user it would be useful to see their username in a column, and have incidents searchable by that user. This would to show all incidents involving a specific user and to find incidents when the number is not k...

Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...

This would be useful as it prevents the need to have a separate system for when a ticket is passed over to internal SOC, and keeps all comms both internally and with QC in one place.

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.

Single queue and location for better visibility (instead of having to click into each individual queue/tab on the left navigation panel). Examples of different queues are Cyber Incidents, Self Service Hub, Threat Hunts, Health Alerts, and Other In...

Can you create a favorite tab and the option to mark items as favorite for easy and quick access to most frequently accessed menu.