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A log of all DA activity taken with ability to filer by user account and/or device

We have a lot of retail colleagues who don't necessarily have contact details, so can be hard to liaise with when DA has been taken, the likely scenario is they would call our internal IT Service Desk to reset their credentials after DA by QC is t...
3 months ago in  0 Under Review

Embed AI chatbot in Clarity, alongside incidents

Please embed an AI chatbot into Clarity, so that we may ask it questions about certain incidents. Have it available as a side-bar in an incident. Questions may include: was enough done, how should I action, tell me more about specifics (eg. malwar...
23 days ago in  0 Under Review

Print to PDF

Please can we print incidents to PDF in a nice format, with all details and comments. Currently I Chrome print, and its very messy. I need to print, so that I can upload to ChatGPT for analysis and assistance. I also print to PDF to distribute to ...
23 days ago in  0 Under Review

Filter dashboard by priority

Darren Chapman (Quorum Advisory Services) and I were reviewing the Clarity dashboards last week, putting together a Board pack that will go to the Board one a quarter. We thought it would be useful if you could filter the following sections by tic...
5 months ago in  0 Under Review

Streamlined and Contextual Email Notifications

Why is it useful? This idea aims to reduce the volume of repetitive notifications and enhance the clarity and urgency of communication. By streamlining the email notification process, customers can better manage and prioritize their responses, lea...
6 months ago in  0 Under Review

A field for username if the incident only affects a single user

When an incident only affects a single user it would be useful to see their username in a column, and have incidents searchable by that user. This would to show all incidents involving a specific user and to find incidents when the number is not k...
9 months ago in  0 Under Review

Ability to add Private notes to a Clarity ticket for the Internal Security Team

This would be useful as it prevents the need to have a separate system for when a ticket is passed over to internal SOC, and keeps all comms both internally and with QC in one place.
6 months ago in  0 Under Review

Single Queue for Customer Action Tickets

Single queue and location for better visibility (instead of having to click into each individual queue/tab on the left navigation panel). Examples of different queues are Cyber Incidents, Self Service Hub, Threat Hunts, Health Alerts, and Other In...
about 1 month ago in  0 Under Review

Ability to edit submitted comments on a Cyber Incident page

Should be pretty self-explanatory this one, but sometimes you make a typo and it would be good to be able to go back and fix it without having to clarify what you meant by adding an additional comment.
7 months ago in  0 Under Review

Favorites Menu

Can you create a favorite tab and the option to mark items as favorite for easy and quick access to most frequently accessed menu.
about 1 month ago in  0 Under Review